Baldwin Technology



Case Study

Sales and Service mobile application Implementation for Manufacturing Company

Baldwin Japan Ltd needed a Sales and Service mobile application that would seamlessly integrate with their existing Microsoft Dynamics AX 2012 implementation and would allow field engineers to capture service data and streamline the order entry process for Microsoft Dynamics AX 2012 R2 while out in the field working for clients.

The collaboration between Baldwin Japan Ltd and Carbon, and finch Ltd resulted in a robust, user-friendly mobile application that empowered service engineers, improved customer interactions and saved time.
Baldwin Technology - Microsoft Dynamics 365 Implementation Case Study

The Customer

Baldwin Technology Company Inc. is a global leader in process automation, equipment, and consumables for various industries. They not only provide new equipment but also focus on maintaining and servicing existing machinery. Their commitment to quality replacement parts, engineered consumables, and engineering services sets them apart.