Microsoft Dynamics 365 Expertise
Our understanding of Microsoft Dynamics 365 goes beyond mere familiarity. We wield this powerful tool to connect, streamline, and optimise your entire customer experience.
Certified Microsoft Dynamics 365 consultants are profoundly knowledgeable with a deep understanding of diverse business verticals. They comprehend the unique operational intricacies of various organisations, making them equipped to design new, efficient business processes tailored to your specific needs.
Planning Phase
The first step in a consultancy project is an in-depth discussion with you to understand your business's current state and its future goals. This involves creating a detailed plan outlining the areas you wish to improve, the processes you want to prioritise, and how the consultancy team can assist.
Build Phase
Once the plan is drawn up, the consultancy team takes over the heavy lifting. They understand which Dynamics 365 and Power Platform apps are best suited for different types of organisations, how to configure and customise them, and how to ensure they work seamlessly together. The result is a bespoke business applications platform optimised for your processes.
Implementation Phase
After customisations are in place, Carbon & Finch consultants carry out rigorous tests to guarantee a robust build. They then launch the platform and conduct user training sessions to ensure a smooth transition and successful user adoption, thereby generating rapid ROI. The priority during this stage is to minimise downtime and maintain high data security.
Ongoing Support
Microsoft Dynamics 365 consultants don't just disappear post-implementation. They are always available to ensure the solution is functioning effectively and meeting your needs and expectations. If any issues arise during this stage of hyper-support, they help you adapt and resolve them. They also offer numerous long-term support options.
Microsoft boasts over 54 highly secure data centres worldwide that comply with local, national, and international regulations. They also offer a 99.9% guaranteed uptime service-level agreement (SLA).
With tiered licensing and promotions, Microsoft Dynamics 365 enables start-ups to access enterprise-grade business application software that can easily scale up to multinational levels and beyond. Alongside this Microsoft Dynamics 365 applications have an impressive level of embedded intelligence and AI functionality that can often not be accessed and benefited from by the average organisation.
Microsoft Dynamics 365 has a REST API, which allows connections to thousands of other systems and data sources. This means that your data is never tied to resources or methods, and REST can handle multiple types of calls, return different data formats, and even change structurally if necessary.
Microsoft Dynamics 365 applications are applicable to all business functions and industries globally. With impressive out-of-the-box low code configuration tools, powerful and unique customisations can be made to tailor an application to your business needs.